AIDEFEND SecureFlow / SecureFlow Case Index

Now Assist: A Ticket Steers One Agent into a Privileged Teammate

• Autonomous Agents
• Data Exfiltration

AppOmni tested ServiceNow Now Assist, which uses AI agents to handle service-management work. A low-privilege user placed instructions in a ticket; when an administrator invoked a categorization agent, that text steered it toward a discoverable record-management agent. The test copied a protected ticket into one the attacker could read. It demonstrates a configured authority boundary, not a vendor-confirmed malicious production breach.